Now then, now then
Microsoft unofficial blogger in chief Steve Clayton observed with relief yesterday that Microsoft hasn't employed eccentric celeb Jimmy Saville.
What brought about this apparently needless reassurance was the introduction of a new one-touch tech support facility in some of Microsoft's Knowledge Base (KB) articles entitled Fix it (as in Jim'll).
The idea seems to be that if you find yourself at a given KB article as a result of Googling (or, erm, Live Searching) a technical support issue, you don't end up having to navigate through pages of frighteningly arcane techie talk, you simply click on the button and Bang! the problem is gone.
To those of us who want to curl up in a corner and cry for their Mum when confronted with a typical KB ‘solution' this seems like a great idea, but it's currently only available on a small number of KB articles and it remains to be seen whether it does what it says on the tin.
The "Fix it for me" blog can be accessed here. We would like to hear from the HEXUS.community on whether this is a good idea and if it's being implemented well. You might also want to use this as an opportunity to refine your Jimmy Saville impression.
