Service pack flack
Having already looked at XP SP3 and drawn our own conclusions, we were disappointed to see that Microsoft had pulled the plug on the release to web (RTW), scheduled for yesterday.
Microsoft was unable to make an interviewee available to us straight away, but did send us this statement, to be attributed to a Microsoft spokesperson:
In the last few days, we have uncovered a compatibility issue between Microsoft Dynamics Retail Management System (RMS) and Windows XP Service Pack 3 (SP3) and Windows Vista Service Pack 1 (SP1). Microsoft Dynamics RMS is a retail chain management solution for small and midsize customers.
In order to make sure customers have the best possible experience we have decided to delay releasing Windows XP SP3 to Windows Update and Microsoft Download Center.
To help protect our customers, we plan to put filtering in place shortly to prevent Windows Update from offering both service packs to systems running Microsoft Dynamics RMS. Once filtering is in place, we expect to release Windows XP SP3 to Windows Update and Download Center.
Until we have published a fix for this issue, we advise Microsoft Dynamics RMS customers to not install either service pack. Microsoft Dynamics RMS customers running Windows XP SP3 or Windows Vista SP1 should contact Microsoft Customer Support Services for additional information.
The fix is currently in testing and will be available as soon as that process is complete.
We hope to speak to someone soon and will update you as soon as we have anything.
Update - 15:40, 30th April
Microsoft has now confirmed that the above statement is attributable to John Curran, Head of Windows, Microsoft UK
